Privacy Policy

NovaNest Homes (“we”, “us”) respects your privacy. This policy explains what personal information we collect through this website, how we use it, and your rights under the Kenya Data Protection Act, 2019.

1. Information we collect

• Details you give us in enquiry forms: your name, phone number, email address, your area of interest and your message.
• Details you share when you contact us by phone, email or WhatsApp.
• Basic technical information such as your browser type and pages visited, if website analytics are enabled.

2. How we use your information

• To respond to your enquiry and arrange viewings.
• To provide the property services you request.
• To improve our website and services.
• To meet our legal and regulatory obligations.

We do not sell your personal information. We will only send you marketing messages if you have agreed to receive them, and you can opt out at any time.

3. Legal basis

We process your information with your consent, to take steps you request before entering a contract, and where we have a legitimate interest in responding to enquiries and running our business.

4. Sharing your information

We may share relevant details with property owners, developers or landlords when you ask us to arrange a viewing or make an offer, and with service providers who help us operate this website (for example hosting or email services). These parties must protect your information.

5. How long we keep information

We keep enquiry information only for as long as needed for the purposes above, or as required by law. [Retention period to be confirmed.]

6. Security

We use reasonable technical and organisational measures to protect your information, including encrypted connections (HTTPS) and restricted access to enquiry records.

7. Your rights

You have the right to be informed about, access, correct, delete or object to the processing of your personal data. To exercise these rights, contact us using the details below. You may also lodge a complaint with the Office of the Data Protection Commissioner.

8. Cookies and analytics

This website uses only essential cookies needed for it to work. If we enable analytics (such as Google Analytics), we will update this policy and, where required, ask for your consent.

9. Contact

For privacy questions, email info@novanesthomes.co.ke or call +254 797 385 993.